We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order. The delivery will NOT be redirected/redelivered to any other address in any circumstance.
The selected product will be delivered only in the city it is mentioned as “available” on this Site. The Grocelly shall not be held responsible for damage of products after delivery.
Grocelly will contact the customer on the first time & confirm the date, time & address of delivery. If the delivery fails due to the following reasons, Grocelly will contact the customer 2nd time to deliver goods & levy delivery charges for the second attempt. In case the customer refuses to pay the second time delivery charges, Grocelly will refund the entire order money to the Customer.
1) Orders will be delivered every week on Wednesday & Saturday.
2) Orders will be delivered between 10:00 AM to 7:00 PM.
3) Orders placed on Saturday, Sunday, Monday & Tuesday will be delivered on Wednesday.
4) Orders placed on Wednesday, Thursday & Friday will be delivered on Saturday.
5) No delivery on Emergency, Strikes, Natural calamity, Any Order by law and administration of concern Govt.
Other Delivery Conditions
- The customer should be present to receive the delivery during the delivery time slot which you selected or specified during the order placement or confirmation.
- If Customer has provided an incorrect address or premise is locked then the customer will be charged as per the order value.
- In case of Natural calamities like Earthquake, / heavy rains / Emergency Strikes / Curfew or any other anti-social event, we reserve the right to reschedule the delivery to the next most probable date.
- Refusal: Customer will always have the preference to reject the products if the quality is not as per the expectation. We will either refund the money or arrange the delivery of a similar product.
- Payment: We want our customer to first check and confirm the quality of the material and then only pay for the product. Payment will be taken at the time of delivery of the product. The customer can do the Paytm/Tez/cash payment.
Grocelly will consider the order delivery failed in the following cases
- Delivery not done due to the wrong address.
- Recipient not available.
- Premises locked.
In case of floods/ Heavy Rains/ National Bandh, we reserve the right to reschedule the delivery for another date.
In case the product is not delivered due to any of the above reasons, we will inform you about the same.
All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that are damaged or expired or not as per your original order, Please return these products to the delivery person along with a remark on the delivery receipt. Please contact customer service by email through the contact us link on the website (http://www.grocelly.in) mention the return of products along with the order number, and the date of delivery.
All returned items must be accompanied by a copy of the original receipt, a return/exchange authorization number and in unopened, saleable condition within 48 hours of delivery. Postage and charges for return of these will not be refunded. Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products.
All exchanges or refunds will be accepted within 48 hours of delivery.
Please allow one to three weeks from the day you return your package for your refund request to be processed. You will be contacted once your return is complete.
Refund Cancellation Policy
Grocelly provides easy and hassles free cancellation policy. You can cancel your order any time before the order is out for delivery. You can also reject the delivery at your doorstep or ask for the replacement if you are not satisfied with any product.
"We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time".