Grocelly | Dailynow India Private Limited
Buy Fresh Veggies & Fruits. Online Groceries on the app.

FAQ's

FAQ's

Registration

 

How do I register?

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. 

Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

 

Are there any charges for registration? 

No. Registration on grocelly.in is absolutely free.

 

Do I have to necessarily register to shop on grocelly? 

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders.

Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

 

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one grocelly account.

 

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your grocelly account. 

However, remember that all items placed in a single order can only be delivered to one address. 

If you want different products delivered to different address you need to place them as separate orders.

 

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one grocelly account only.

 

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping   groceries. 

Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

 

Can I have different city addresses under one account and still place orders for multiple cities?

No,Presently we are avaliable in Rajampet only.In Future We will expand.

 

Account Related

 

What is My Account?

My Account is the section you reach after you log in at grocelly.in

My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

 

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

 

 

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your grocelly account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

 

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on grocelly.in. This enables you to shop quickly and easily in future.

 

Payment

 

What are the modes of payment?

You can pay for your order on grocelly.in using the following modes of payment:

a. Cash on delivery

b. Credit and debit cards (VISA / Mastercard)

 

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulizations.

 

Is it safe to use my credit/ debit card on grocelly?

Yes it is absolutely safe to use your card on grocelly.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

 

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

 

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your grocelly account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

 

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter coupon code that you have. The amount will automatically be deducted from your invoice value.


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