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Wallet FAQ's

Wallet FAQ's


What is GrocellyWallet?

Grocelly Wallet is a digital wallet provided to you by Grocelly using which you can do transactions on grocelly.in and its apps. The amount in the wallet consists of three components. Amount in wallet= Money+ Credits – Debits. Money is the amount added by you through the add money option in the Grocelly wallet.

Credits are received either through refunds made on cancellation of orders or part orders or through refunds provided by Grocelly for any other purpose. Debits could be added through pending payments for orders delivered but not paid or items supplied for an amount higher then paid for or non-redemption of any payments made to Grocelly.

Any amount in the Grocelly wallet can only be used to purchase on Grocelly or its apps and not anywhere else. Please note that EMI, Prepaid or Virtual bank cards or a combination of electronic methods of payments such as Credit or Debit cards with Cash on delivery is not supported to top up Grocelly Wallet.



How can I add money into Grocelly Wallet?

You may add money in Grocelly Wallet in following ways

·         Credit cards or Debit Cards

·         Net Banking

·         Any other acceptable payment methods visible on the Grocelly payment page.However, Cash on delivery, International Cards, Gift Cards are not acceptable modes of payment for the top-up of Grocelly Wallet.

 

How much money can I add in my GrocellyWallet?

You can only add value up to Rs. 10,000 per month per user. Beyond that you may still receive your refunds to Grocelly Wallet, but you will not be able to top-up it further. Also at any point in time you cannot have a balance of more than Rs 10,000 in your wallet. This is excluding any credits that you have received in this period.

How do I check balance in my Grocelly Wallet?

You need to sign-in your Account in grocelly.in Website and go to your profile. There, in the Grocelly Wallet tab, you shall be able to see the Grocelly Wallet Balance amount.

What are the benefits of using Grocelly Wallet?

 

·         Faster Check-out by using Grocelly Wallet, no OTP or passwords are required

·         Faster refunds- these are credited within 24 hours to your Grocelly Wallet

·         Detailed account tracking: You can track your spends and wallet activity in the My Wallet link available in the grocelly.in website or app.



How do I use Grocelly Wallet to buy items on Website?

You shall be able to use Grocelly Wallet as a Payment method available at the checkout. There may be a few products, including Gift Cards, for which Grocelly Wallet is not allowed to pay for.

Can I redeem Grocelly Wallet to Cash?

You may not redeem Grocelly Wallet for Cash. Grocelly Wallet balance can also not be transferred to Bank, Other Wallets or other User accounts.

What happens to my Grocelly Wallet if I uninstall the grocelly.in App?

Your Grocelly Wallet account is still active. You may re-install the Grocelly App or login on the grocelly.in website to access your account. 

What happens to my Grocelly Wallet if I don’t use the Grocelly for over 1 year?

Your Grocelly Wallet account stays active, however please note that every credit transaction into Grocelly Wallet comes with an expiry time, at which a part or full amount from your Pumpkinz Wallet will expire. The user shall be sent a reminder about the expiry of the Grocelly Wallet amounts one month in advance, by an email to the registered email id.

Can I pay for an Item partially from Grocelly Wallet and Partially from other payment options?

Yes, you may use other payment methods available to pay along with Grocelly Wallet. However, the money shall be deducted from Grocelly Wallet first and the remaining amount can be paid through other available online payment methods.

What is the validity of Grocelly Wallet? Does the balance expire?

In the unlikely event that there is no debit or credit transaction in your Grocelly Wallet account for a period of 12 months the sum standing in the account shall be forfeited. You will be notified about the expiry of the Grocelly Wallet through an email to your registered email id at least one month before its occurrence. Please ensure that you use the amount before expiry.

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